The FamilySearch Help Center

At FamilySearch, we would like studying about your ancestors to be a joyful, glad expertise. We additionally need it to be enjoyable. We do our greatest to make our instruments simple to make use of. Nonetheless, it’s not unusual to have questions. In the end, each household historian has them—and odds are, so will you! When the time comes, we would like discovering solutions to be simple as properly.

To that finish, we’ve created the FamilySearch Assist Middle, a single net web page presenting all of the completely different assist choices obtainable to you if you go to our web site.

A Portal to A number of Options

The aim of the FamilySearch Assist Middle is to attach you as rapidly as potential with our many free-of-charge assist choices, together with how-to articles, on-line lessons, tutorials, dialogue boards, and even one-on-one consultations. Relying in your query, one choice could also be more practical than one other at getting you the assist you to want.

The Assist Middle is well accessible, irrespective of the place you might be on the FamilySearch web site. Search for the assistance icon within the high proper nook of the display screen, the circle with the query mark inside. Click on the icon, after which click on the hyperlink to the Assist Middle.

The start page on, showing where to find the help center.
The help center on

As soon as within the Assist Middle, you might have seven assist choices to select from—seven methods of trying to find assist or asking for assist. Let’s undergo each intimately and see how they’re completely different.

the main page of the FamilySearch Help Center

The primary choice is a simplesearch field positioned on the high of the web page. Enter your query or key phrases, and press Enter (or Return in case you’re on a Mac). For those who’re trying to find a particular phrase, be sure you place it in citation marks. Your search outcomes will embrace how-to articles, classes, and hyperlinks to on-line lessons. This search field is a fast and straightforward method to see a set of assist for a selected matter or space of the web site.

Beneath the search field, you’ll see continuously requested questions. The solutions to those questions might be useful to browse in case you’re caught and don’t know proceed. It helps to see what different individuals have requested, and the options we have now really useful.

Possibly you’re simply attempting to learn the way one thing works. You don’t have a particular query essentially; you simply need background info. In that case, attempt Search by Subjects, the following assist choice down. Every matter connects you to a few of our hottest articles on that topic.

As you may see, these first three assist choices are greatest suited to people who need to discover solutions on their very own. It’s a bit like browsing the web—however on this case, you’re browsing

Guided Assist

The subsequent three assist choices are extra guided—extra hands-on, if you’ll. For those who’re the sort of one that doesn’t like studying directions, attempt certainly one of these! You can find them within the grey carousel roughly midway down the display screen. A ultimate choice close to the underside connects you to FamilySearch’s many social media accounts. As soon as once more, let’s take a better look.

the different locations of the help center.

Click on Discover Native Assist if you need to discuss to somebody, both on-line or at your nearest household historical past middle. The purpose is that will help you take the following step in your loved ones historical past journey! Observe the hyperlinks to schedule a free session. These 20-minute periods are at present being provided in Spanish and English, with extra languages coming quickly. Along with the join a free session, members of The Church of Jesus Christ of Latter-day Saints may even see contact info for household historical past helpers from their native congregations.

The Getting Began part, against this, is ideal for people who find themselves new to FamilySearch. It takes you to a touchdown web page with enjoyable actions and beginner-level tutorials. For those who’re an skilled household historian, it’s an amazing useful resource to concentrate on and to share with pals or members of the family who’re simply beginning their very own household historical past journey.

A couple looks at a laptop.

The third choice within the carousel is the Group part—a dialogue board for inexperienced persons and consultants to publish questions, share methods, and correspond with different FamilySearch customers. We expect all our assist choices are essential—however we’re significantly enthusiastic about this one. One wonderful thing about the FamilySearch group is that it’s obtainable 24 hours a day. If you publish inquiries to the dialogue board, 1000’s of household historians from world wide can reply. As a substitute of getting one good reply to your query, you may obtain a number of solutions.

Lastly, on the backside of the web page, you see a piece titled “Social Media,” the place you may entry FamilySearch’s Fb, Instagram, YouTube, and Twitter feeds. We ship out ideas and techniques and different bulletins regularly, and we’re excited to attach with you! Don’t neglect to love us. It does wonders for our vanity.

Bear in mind the Assist Middle

Thanks for taking a number of moments to be taught concerning the Assist Middle. Preserving your loved ones’s historical past is indisputably a rewarding endeavor, however it’s not all the time a easy one. Subsequent time you might have a query, bear in mind the Assist Middle. We’re assured that certainly one of our sources can be simply what it’s essential assist you to push via to the gorgeous land of discovery. Till then, sustain the great search!

Discover the brand new FamilySearch Assist Middle

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